Order states

Modified on Fri, 5 Apr at 11:39 AM

Here are definitions for the various order statuses within the Quiqup system:

Order State	Description
Pending	Order has been received in our system
Ready for Picking	Order received by the fulfillment center
Picking Started	Order is being picked and packed by the fulfillment team
Ready for Collection	Order is packed and ready for handover to the delivery team
Out for Collection	For Return Orders - courier is collecting the return
Collection Failed	For Return Orders - courier is failed to complete the collection (with reason)
Collected	For Return Orders - courier is collected
At Depot	Order is at our warehouse with the delivery team, ready for dispatch
On Hold	Order is on hold by our delivery team (with reason) while investigating
Out for Delivery	Order has been handed over to the courier
Delivery Failed	Courier failed the delivery (with reason)
Delivery Complete	Order has been delivered to the receiver
Returned to Origin	Order has been returned to the fulfillment center, after 2 failed attempts and an unreachable customer, or 3 failed attempts.