All your orders in one view

Modified on Fri, 5 Apr at 11:38 AM

Orders - Page Overview

TABLE OF CONTENTS

When you log in to Quiqdash, you will see the following

The sidebar navigation is where you can access different features in Quiqdash. Here's a breakdown of what you'll find:

Orders: This is where you can view all your UAE domestic orders.
Fulfillment: This section is divided into two parts - orders and inventory.
- Orders: Here, you can see the orders that were placed through the fulfilment service.
- Inventory: This gives you access to the stock that is stored in our warehouse.
Analytics: This provides you with information on how we are performing with our domestic deliveries.
Finance: In this area, you can access your invoices and reports related to Cash on Delivery (COD).
User Profile: Here, you can view your account details. In this case, it would be Federico's profile.
Tutorial: This will replay the onboarding steps on how to place an order.
Chat: Clicking here will lead you to a WhatsApp chat.
FAQ: This will take you to the Frequently Asked Question - User manual for any questions you may have.
Logout: This option will log you out of the platform.

You can look up your orders using different criteria in this search bar. Here are the options you can search by:

Customer name: Search by the name of the customer who placed the order.
Customer phone: Search using the phone number of the customer.
Pickup address: Search based on the address where the order will be picked up.
Shipment / AWB: Search using the shipment or AWB (Air Waybill) number.
Order reference: Search by the reference number that Quiqup generated.
Partner Order ID: Search using the specific ID assigned to the order by the partner.

Here are the filters commonly used for order states:

Here, you can filter your orders by:

Order states: You can choose specific order states to filter your view.
Service kind: You can filter by the type of service.
Brands: If you are part of an enterprise or group and multiple brands are configured under one account, you can filter by specific brands.

Now let's talk about the actions section. Here, you can do the following:

Mark the order as ready for collection (RFC): You can do this when the order has been created and is in the pending state.
Perform bulk actions on multiple orders, such as:
- - Downloading selected labels
  - Downloading pending labels
  - Downloading selected orders
Create a single order.
Create bulk orders by uploading a .CSV document.

This is the main view where you can monitor your orders. Here's a quick overview of the columns and what they show:

Date: The date when the order was created in Quiqup.
Shipping: The type of shipping service, such as 4-hour, same day, next day, or return. This indicates the service level agreement (SLA) for the order.
Order reference: The internal reference number generated by Quiqup.
Partner order ID: The order reference from the partner's e-commerce platform.
Pickup address: The address where the order will be picked up.
Dropoff address: The address where the order will be delivered.
Payment: This can be 0 if the order is pre-paid, meaning it has already been paid for. If there is an amount shown, it indicates the payment the courier needs to collect from the shopper upon delivery.
Attempts: The number of delivery attempts made for the order.
State: The current state of the order.
Actions: This is where you can perform the following actions:
- Print the label.
- Access the order details page.
- Create a return order.
- Cancel the order ( ⚠️ - for cancellation of a fulfillment order, please notify our Support Team)
Collection window: When the order is in the Ready for Collection (RFC) status, you will see the collection time. This is the time window,during which the courier will come and collect the orders. For example, the pickup window may be between 16:30 to 18:30, indicating the time range when the courier will arrive to collect the orders.